While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Shoppers Drug Mart over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 3, 2024
Do you have a dispute or had a bad customer experience with Shoppers Drug Mart? Submit your Shoppers Drug Mart complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 35 complaints about Shoppers Drug Mart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Shoppers Drug Mart's track record in addressing complaints within the Pharmacy category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Shoppers Drug Mart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Shoppers Drug Mart by calling 416-256-9642. If you want to reach out to Shoppers Drug Mart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from jpeacock2482 on 21 October 2021 about Shoppers Drug Mart.
I have been going to this Pharmacy for years and they Costumers Service in how They treat Humans is horrible literally it giving Shoppers Drug Mart A Bad Reputation. Especially since it is connected to Health Care System and Most people... Read more
Complaint from Gummybears123 on 12 October 2021 about Shoppers Drug Mart.
We found out that the pharmacy at Shoppers Drug Mart submitted incorrect vaccine information to AHS. The vaccine paperwork is showing vaccine A but Immunization Record is showing vaccine B. When we called the pharmacy, one of the pharmacist even... Read more
Complaint from dasilva02 on 17 September 2021 about Shoppers Drug Mart.
The pharmacist put an incorrect date on rapid Covid test. Shehe put July 15th instead of the correct date of September 15th. When airport contacted Shoppers,they failed to send email ing correct date on time. As a result, my in-laws... Read more
Complaint from Disappointed_in_Penetanguishene on 13 September 2021 about Shoppers Drug Mart.
Some months ago I discovered I'd been taking double the dosage of my prescription meds because Shopper's made a mistake. More recently, when I had my prescription delivered (after paying by credit card over the phone) I found a post-it note... Read more
Complaint from jamesw48 on 13 September 2021 about Shoppers Drug Mart.
Customer cut in front of the entire line to the cash register. I pointed it out to the staff standing right there and he said well that depends on the circumstances. I said the circumstances are right in front... Read more
Complaint from Wilsonsu on 25 August 2021 about Shoppers Drug Mart.
I contacted and initially spoke with a clerk in the shoppers pharmacy who was not prepared to address the issue and argued that I had picked up medication when in fact I did not. I then spoke with the Pharmacist... Read more
Complaint from smali31 on 23 August 2021 about Shoppers Drug Mart.
On 20, Aug, 2021, I had contacted the shop for getting the refill as online refill was not avaiiable for my medicine 'Bisoprolal 2.5 mg and it was agreed that they will contact the family physician and get the same... Read more
Complaint from Cujo on 23 August 2021 about Shoppers Drug Mart.
Laura from pharmacy stood and talked badly about other customers while I waited in line. Was rude and derogatory. Read more
Complaint from Tandberger on 19 August 2021 about Shoppers Drug Mart.
Assistant shouted out a homophobic slur about me when mamroon asked me my name,(they know my name!)a real tag team effort, second incident at this store.Over 30 years coming to this location! Read more
Complaint from carolro on 17 August 2021 about Shoppers Drug Mart.
why is there no cashiers to put your order through if you are not paying by cash. You are told to use the selfcheckouts . If I wanted to be a cashier I would apply for that position I also... Read more
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