Shoppers Drug Mart complaint: A List of Errors
Filed 13 Sep 2021 by Barbara
Some months ago I discovered I’d been taking double the dosage of my prescription meds because Shopper’s made a mistake.
More recently, when I had my prescription delivered (after paying by credit card over the phone) I found a post-it note attached to the outside of the package with my full name, credit card number and expiry date clearly listed.
Last Thursday (this is Monday) I called to arrange delivery of my meds. The person (who answered the phone Pharmacist) took my details and told me my prescription would be delivered the next day. It wasn’t. I called the store again on Sunday asking when their next delivery would be. The same person told me Monday. I called the store again this morning (Monday), spoke to a different person and was told my delivery wasn’t even scheduled and also that they don’t deliver on Mondays.
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