While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Lazada over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 6, 2024
Do you have a dispute or had a bad customer experience with Lazada? Submit your Lazada complaint through our platform to support its escalation, prompting their customer service to resolve it.
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Finally, we can turn your complaint into a professional Lazada complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 43 complaints about Lazada over the last 12 months. The graph below shows a monthly breakdown.
Curious about Lazada's track record in addressing complaints within the Retail Company category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from MartinAng on 06 October 2023 about Lazada.
My account was locked due to their claim of voucher abuse, I asked for a supervisor because the agent from customer service can't prove it. Believe it or not they made me wait for 9 hours! and locked my account,... Read more
Complaint from CLYDE BUDENG on 03 October 2023 about Lazada.
My order was tagged as lost parcel by the courier. I contacted JT and ed to me that they settled about the lost parcel to Lazada on September 20. And that I just have to file a quit claim form... Read more
Complaint from purokanin on 26 September 2023 about Lazada.
I requested a priority order from Lazada, so it was supposed to be delivered today. I stayed awake the whole morning, even though I have work during the night. I need my ordered item, specifically a keyboard, as I need... Read more
Complaint from Irene MM on 22 September 2023 about Lazada.
Lazada has refused to give me refund of my delete lazada wallet account that got deleted with my money in it. Read more
Complaint from Hardy on 18 September 2023 about Lazada.
My order was stuck in Tondo, it did not make it to its final destination here in Mindanao, hers the tracking number 820050835233 And the order number 696450340408182 Supposed to be i well get the item on August 29, but... Read more
Complaint from syrell on 15 September 2023 about Lazada.
I widraw my lazada wallet transfer it to my gcash account . It says successful but it didn’t reflect to my gcash account until now its been 1month already Read more
Complaint from Lincoln LK on 02 September 2023 about Lazada.
I just bought a WiFi router with price 2199 on Lazada. I checked this device and find that it’s made with poor material and poor quality. The worst is its SIM card slot doesn’t design well, it will swallow my... Read more
Complaint from Angelica Cabrera on 28 August 2023 about Lazada.
I ordered a pepr trimmer on Deli Office Supply worth 949 pesos but they sent me a single pen worth less tha 10 pesos. I returned the item immediately and presented videos and photos to prove my claims. I seldom... Read more
Complaint from JA13 on 23 August 2023 about Lazada.
Under their chup dulu thingy presale on 8.8 i paid a certain amount of deposit. I was wondering why need to do 2 times payment to buy something (never encountered this with other online platform before) but proceed anyway. The... Read more
Complaint from Dennis Cruz on 07 August 2023 about Lazada.
I purchased one plastic stool thickened adult household round stool from Taobao Collection last June 7, 2023. Order is 6570504387919690. The committed date of delivery for the item was July 21, 2023. The item has not been delivered to... Read more
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