Lazada complaint: Lazada Help Center- providing misleading information, real fake assurance
Filed 11 Feb 2023 by russel
seeked assistance for a refund from a failed delivery order. Wasted my time talking with the 3 different agents that us evidently providing false hopes, misleading information and fake assurance..
As all 3 agents have the same responses.. they will initate an order cancellation on their system to proceed with the refund process.
Now is the 5th day delayed on the refund timeline. As I recently discovered, the order were still not cancelled on the system hence pending the refund process.
Lazada Customer Service is not doing their job. providing assurance that an action waa taken but in reality… No one ever cares to do.An insult to buying public
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