hello the problem started when i asked customer service to delete all products from my store.. the idea was to repopulate the store with new products.They delete the products from the store but request the closing of the store.. this... Read more
Lazada complaints
Lazada Complaint Sentiment: Neutral
Our sentiment meter has detected that Lazada complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Lazada, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 24, 2024
Lazada complaint process
Do you have a dispute or had a bad customer experience with Lazada? Submit your Lazada complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Lazada.
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Finally, we can turn your complaint into a professional Lazada complaint letter — and send it to their corporate office on your behalf.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Lazada complaints chart
We have received 44 complaints about Lazada over the last 12 months. The graph below shows a monthly breakdown.
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Lazada complaint statistics
Curious about Lazada's track record in addressing complaints within the Retail Company category? Dive into the all-time complaints data right here!
118
Total complaints
118
Open Complaints
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Complaints pending
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Complaints resolved
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118 ratings
Lazada reviews: (118)
Authentic experiences shared by our community for your benefit.
Formal Complaint and Request for Refund Due to Non-Functioning/Damaged Item Received from Lazada
Complaint from EGH on 21 March 2024 about Lazada.
Dear Sir/Madam, I am writing to file a formal complaint regarding a non-working/damaged item that I received from Lazada. Enclosed are all the relevant evidence, including photos, dates of arrival, correspondence, and images of the damages, to support my... Read more
No disciplinary action impose
Complaint from Svenna on 15 March 2024 about Lazada.
This is the 2nd time rider put a lie and wrong information about the failed delivery. I reported it to them the firt time he did it. But lazada didnt impose any disciplinary action and I was surprise that it... Read more
My Parcels are not delivered
Complaint from Lowel Montalban on 28 January 2024 about Lazada.
Delivery did not contact me but I receive updates that my parcels are cancelled or rider runs out of delivery time Read more
Scam by Lazada company
Complaint from HelayAlyassrahimi on 12 January 2024 about Lazada.
A girl messaged me and said do you want a part-time job, I am from Lazada company, I said yes, and she explained that it is only $20 for you to enter your account and increase your money, she sent... Read more
Useless return process
Complaint from poppy__ on 11 January 2024 about Lazada.
Terrible return services, such an awful experience. I bought a product on lazada and didn't like it so I requested return refund on 21 Dec. I chose pick-up as the delivery method for return as the item is pretty big,... Read more
Payment not Posted
Complaint from Rye on 21 December 2023 about Lazada.
I purchased some items in Lazada app and last night but upon processing payment,its shows payment failed. I checked the BDO account but to my surprise, it shows that the amount with interest ha been deducted to the credit limit.... Read more
Non-responsiveness to returns
Complaint from Daisuke on 20 December 2023 about Lazada.
I returned it to the seller, but they won't refund me. Three months have passed. Responds but does not respond to customer requests at all Read more
no delivery
Complaint from minh on 18 December 2023 about Lazada.
cancel service Read more
Seller Cancelled Order Without Unjustified Reason after shipping order
Complaint from TAYYAB ANWAR on 01 December 2023 about Lazada.
My order was shipped a week ago and suddenly I have been notified today for cancellation with reason of wrong shipping address. My address is accurate and normally I am getting all Lazada orders on same address. How come Lazada... Read more
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