Lazada complaint: Unmageable sending of the parcel

The delivery date of the parcel have unusual statement and it keeps changing dates and not stable when it will be going to deliver the parcel.

They give me dates from November 18 but those times the parcel is on the way to the philippines by november 14.

They change again the date and the stated date on the LAZADA app is November 16-20 and then it change tomorrow again by 20. I dont have screenshot of a sudden changes or unexpected changes of dates. So I am expecting the parcel to be delivered by November 20 because it is what stated on the LAZADA app. And then, they delivered in november 16 at 3:53pm at the date which I am not expecting it?

According to the policy of LAZADA it should be send to me 1-2 attemps. But sadly they just send to me for only 4 hours coverage. First attempt was 3:58pm As what the courier said he try to send again at 6pm as what my sister said without my consent. He never try to send to me again by tomorrow. The second attempt should be tomorrow and try to call but sadly on first attempt the delivery man never attempt to call

The courier reason on his side.. buyer rejected the parcel. I never did face the delivery man he didnt have evidence that he have sent it to me personally he just have a picture of the house according to the customer support at LAZADA.

Tomorrow afternoon next day after parcel had a failed delivery. I check on the app MY ORDER IS CANCELLED. I call the customer support and they said they have ship my order back to the seller which is hongkong. THey dont give me 1 day to receive my order.