Lazada complaint: Lazada Refund
Filed 23 Nov 2023 by Anjonica
I’ve ordered an item overseas in lazada. I’ve recieved the order and there is a missing item which is the phone. The phone box is tampered and the bubble wrap. I’ve already tried to apply for a refund but the seller rejected and I’ve tried to ask for dispute but there is no option for dispute. I’ve reahed out to the seller directly and provide the proof they need. Seller said they will help me to be compensated and they will inform the lazada. I’ve tried to reach out to Lazada but they keep on closing my cases and they have provided wrong resolution to my account. They wont give me my refund and the amount is not a joke. I’ll send the attachment proof for escalation.
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