Lazada complaint: LIAR RIDER, RUDE CUSTOMER CARE

I requested a priority order from Lazada, so it was supposed to be delivered today. I stayed awake the whole morning, even though I have work during the night. I need my ordered item, specifically a keyboard, as I need it for my work. However, the rider didn’t even bother to reach out. Instead, he tagged it as an unsuccessful delivery attempt, stating that I am unable to be reached by phone, which is completely untrue. So, I called customer care, and all they did was send a request form to the logistics and asked me to wait. Although there’s still time for the rider to deliver my parcel, that’s all I wanted them to do. I even asked for the number to call so I could do it myself and requested to just pick up my order from the warehouse. But the representative said they don’t have that option and it’s not possible. Alright, granted, but I need my keyboard. What’s the point of requesting it to be prioritized if they don’t follow through? The customer care representative was rude and even told me that, even though I repeated myself several times, they cannot do anything about it. What kind of customer service is that? It was frustrating.