Lazada complaint: Not giving refund on lost parcel
Filed 3 Oct 2023 by Roma
My order was tagged as lost parcel by the courier. I contacted JT and ed to me that they settled about the lost parcel to Lazada on September 20. And that I just have to file a quit claim form with Lazada. I have been reaching out Lazada since September 15 and the customer service just keep on promising to do their part. But until now the Lazada is not refunding my payment. This order was charged to their Lazpaylater and they are obliging me to pay the order even if it is impossible to be delivered as this was tagged as lost parcel.
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