Lazada complaint: Locked Account

My account was locked due to their claim of voucher abuse, I asked for a supervisor because the agent from customer service can’t prove it. Believe it or not they made me wait for 9 hours! and locked my account, so I used my wife’s account which has different address to contact customer service and her account was locked too after a few minutes.

I doubt they are referring to compensations issued to me in the past, we can prove that the compensation was just because they messed up on pricing, courier lying/false tagging, returning my orders to seller for false reason that I can’t be reached. All those have proofs especially I don’t work I’m always home.

I love Lazada it’s their customer service that is very incompetent, been their customer for almost a decade now, purchasing 16k to 30k monthly and that’s what their customer service do.

Never have I bought anything from their competitor Shoppee but today did install and hoping their customer service is a lot better.

Will post photos if any evidence is required