Lazada complaint: Has an existing Case Number for Full refund but the case kept being closed without being resolved

I ordered 7 bags to one seller. The first two bags arrived under the Order number : 516311657412433.

These two bags arrived with damages. I could not return or file for refund because the seller tagged the items non-returnable. But thankfully Jhonas handled my refund and was processed July 21.

July 21st i receieved 5 more bags: one of different color and the 4 was also damaged. Once again i could not return the items for it was tagged as non-returnable.

Since July 21, i have contacted customer service via chat and phone call to help me get a full refund for all the daaged bags i received from the scammer seller.

Today I had talked to the 6th agent in customer service because for the 3rd time, my case was reopened and was escalated without having been resolved.

I would like to complain also the following agents who hang up on me : Jay whom i talked to on the phone sarcastically told me to talk to the seller and resolve my own issues since i should be the one filing for return and refund. Then he hanged up on me.

Francis, one from the escalation team who first handled my case who said that he filed for a refund but the next day the case was closed. Case number was 2500000082330953.

Carmella: i was told that shes the head for returns and refund. I talked to her on the phone. She was the one who reopened the case number that was closed by Francis. She failed to deliver the result that i was aiming for.

Lei: i received an email from lei yesterday. I believed she is from the escalation team. She too, closed the case without me getting a refund.

Maria Jaysel C- she was the customer service i was chatting with who suddenly stopped talking and waited for me to just drop the chat!

Jake- another agent i talked to. I asked for an immediate supervisor to escalate my concern but he plainly said that no supervisor is present.