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Lazada complaint: Got 500 refund while paid 2199 without explanation

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Filed 2 Sep 2023 by Lincoln

I just bought a WiFi router with price 2199 on Lazada. I checked this device and find that it’s made with poor material and poor quality. The worst is its SIM card slot doesn’t design well, it will swallow my SIM card if I insert my SIM card as its instruction said, there is no way to draw my SIM card off, terrifying experience. Then I talked to the seller and requested refund which was rejected in the final. Then I applied for reevaluation to Lazada team with a video as evidence, they approved my application but they just refunded me 500 pesos. How unfair and unreasonable!

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