While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Lazada over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 6, 2024
Do you have a dispute or had a bad customer experience with Lazada? Submit your Lazada complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 43 complaints about Lazada over the last 12 months. The graph below shows a monthly breakdown.
Curious about Lazada's track record in addressing complaints within the Retail Company category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Nix on 23 November 2023 about Lazada.
I've ordered an item overseas in lazada. I've recieved the order and there is a missing item which is the phone. The phone box is tampered and the bubble wrap. I've already tried to apply for a refund but the... Read more
Complaint from ChubbyDaw on 20 November 2023 about Lazada.
The delivery date of the parcel have unusual statement and it keeps changing dates and not stable when it will be going to deliver the parcel. They give me dates from November 18 but those times the parcel is on the... Read more
Complaint from Miss wany on 17 November 2023 about Lazada.
What kind of courier is this?? Said to send the item yesterday at 7:20pm last 10:30pm said recipients reschedule?? Then, if it's hard to send.. why take the item?? Why send a chat saying you want to deliver the item... Read more
Complaint from shizzles10 on 13 November 2023 about Lazada.
1. Seller scammed me by sending Samsung A71 instead of Samsung S21 so I repacked it all and took a photo of me returning it to the LEX return courier as proofs 2. I returned the items completely and on time... Read more
Complaint from Rosalina on 09 November 2023 about Lazada.
Wrong item received and photos provided as proof. But still rejected. I was told I violated some company policies but no details were provided. I sent several emails and also called the helpline. Lazad said they cannot do anything but ask... Read more
Complaint from Nuzty08 on 07 November 2023 about Lazada.
Unsuccessful delivery attempt due to customer refuse to accept. But i did not received any calls or txt from the rider. Read more
Complaint from Garie on 24 October 2023 about Lazada.
I’ve ordered and paid for a 80cm stainless shelving on 10 Oct, supposed to deliver by Sing post on the 20 Oct under this tracking no SPSGN023069800 now they are extending the delivery date, I need the shelve for the... Read more
Complaint from Goose on 19 October 2023 about Lazada.
On September 28, I purchased a new iPhone from the Apple Flagship Shop on Lazada. Shortly after, I noticed an issue with the phone's screen – certain areas were unresponsive to touch. Consequently, I initiated a return following Lazada's prescribed... Read more
Complaint from Jose Alexander on 12 October 2023 about Lazada.
They delivered wrong item, and now i could not find the seller and store anymore, how can i report them, i have Paid P568.35, i could not refund the money. I have cancelled the order, but still arrived and... Read more
Complaint from librandokeneth@yahoo.com on 09 October 2023 about Lazada.
Deduction my money without any permission. Please refund my money u get to my gcash app Read more
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