While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Lazada over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 6, 2024
Do you have a dispute or had a bad customer experience with Lazada? Submit your Lazada complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 43 complaints about Lazada over the last 12 months. The graph below shows a monthly breakdown.
Curious about Lazada's track record in addressing complaints within the Retail Company category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from colwin on 14 June 2022 about Lazada.
The above watch was advertised on LAZADA as having a 1-year warranty. That is not true. The watch is now not working and (1) LAZADA have refused to accept it back and (2) BENYAR are asking me to by a... Read more
Complaint from aishahnasir on 10 June 2022 about Lazada.
a while ago (5.36pm on 10jun22) the delivery tracking showed: Your Parcel is Arriving! LEX will attempt to deliver your parcel withing the next hour and after few minutes (at 5.57pm 10jun2022) An attempt ro deliver your parcel was not successful An attempt ro deliver... Read more
Complaint from luciferdemon on 04 June 2022 about Lazada.
order 541955795734617....LEX tracking SSLT710011998603, I placed on may 15th it arrived in thailand on June 2nd and arrived last mile on June 4th which is saturday. the next thing i see is a message that says we are terribly... Read more
Complaint from Daisy Nguyen on 25 May 2022 about Lazada.
Lazada takes the cake for being the worst online shopping experience of history. Especially regarding to quality control and product exchange. I have recently purchased a Samsung phone from Official Samsung store listed on Lazada Mall. Within the first 3 to... Read more
Complaint from Teeh on 13 May 2022 about Lazada.
Pls track my product order number 121927712699. Ninja Van said havent received any parcel but at the Lazada list has mentioned Sent to Ninja Van Read more
Complaint from Iqbal Ibrahim on 24 April 2022 about Lazada.
Dear messrs.lazada, Good morning. Yesterday I had received a packet from you and inside it I found only one 1 T Shirt , I had ordered for 3 and I paid the amount Rp.129,000 for 3 items. The seller cheated me... Read more
Complaint from Adiff on 12 April 2022 about Lazada.
My order was cancelled by seller after 1 week. Payment was made via Paynow. Was told refund method for paynow will take up to 3 days. 4 days later after numerous calls and e mail, they (Lazada) insisted that the... Read more
Complaint from Priettybelle on 27 February 2022 about Lazada.
I cashed in 2083 to buy a product, then it was cancelled and refunded because it was suddenly out of stock reason when there are 5 items remaining before i ordered it. Now the refund was back to my lazada... Read more
Complaint from Mafia050686 on 07 February 2022 about Lazada.
I ordered a cellphone but Lazada delivered a game pad. Lazada Order ID 433954372017688 made on Oct 12, 2021 Read more
Complaint from Mjill on 04 January 2022 about Lazada.
on 26 Dec 21, I placed order from Carpet Murah Gila via Lazada. I contacted seller on 29 Dec as logistics failed to pick up. i messaged seller asked them why but there's no response. on 30 Dec I messaged them again... Read more
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