Lazada complaint: Unfair handling of dispute case

Name: Unfair handling of dispute case
Item: Lazada
Rating: 1
Author: Jamir

Open 8 May 2023 133 views Retail Company

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Filed 8 May 2023 by Jamir

We are sellers. We shipped out 6 bottles of our product to Lazada’s 3PL (Qexpress) who did a pick-up. Customer informed us they only received 5 bottles the box packaging was changed by 3PL. Lazada did not investigate.

Lazada complaint: Unfair handling of dispute case — Photo Jamir uploaded with this complaint

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Case details

Status: Open
Company: Lazada
Filed: 8 May 2023
Rating: 1/5
Desired resolution: Lazada needs to refund the bottle that their 3PL damaged.
Problem: Bottle missing after courier repacked box
About: bottled product shipment

Progress

Filed
Company notified
Company replied
Resolved

8 May 2023 Complaint filed and published
8 May 2023 Message from Bizzy: we notified Lazada about this complaint.

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