While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Lazada over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 5, 2024
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We have received 43 complaints about Lazada over the last 12 months. The graph below shows a monthly breakdown.
Curious about Lazada's track record in addressing complaints within the Retail Company category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from 0891093199 on 08 August 2022 about Lazada.
I ordered a HP laser printer. I got the wrong one. It is possible that I DID order wrong, but unlikely. Our company is dependent on Wifi connection. The one I received has not. We never received an order ation... Read more
Complaint from Akkhaash on 05 August 2022 about Lazada.
I bought 2 shoes cabinet via Lazada. The drawer of one of the cabinet is broken, I contacted the seller but no respond. I contacted Lazada, we agreed for S$15 refund. The 2nd cabinet width was wrong, the picture showed... Read more
Complaint from Sweet crazy on 29 July 2022 about Lazada.
I ordered item on 7th July there was an update on 8th July item wast packed till 29th July there was no update regarding item delivery.i chatted with one of the executive of Lazada on 26th July they said item... Read more
Complaint from Chiquitita on 24 July 2022 about Lazada.
I ordered 7 bags to one seller. The first two bags arrived under the Order number : 516311657412433. These two bags arrived with damages. I could not return or file for refund because the seller tagged the items non-returnable. ... Read more
Complaint from SixSigmaGuy on 24 July 2022 about Lazada.
It really upsets me at one ever i order something from lazada at my only choices are to accept the item as in good condition etc., Or file for a return refund. Most of the time i don't... Read more
Complaint from Lccastromero on 12 July 2022 about Lazada.
511769459754496- order number I have returned the item and lazada ed seller received it via self arrange option but I still did not get refund for shipment cost nor get refund for the item I sent back to the seller.... Read more
Complaint from Andi0093 on 01 July 2022 about Lazada.
I HAVE REFUNDED ITEMS THAT I STILL PAID FOR MONTHLY INSTALLMENTS AND THE LAZPAYLATER I DON'T KNOW HOW THEY COMPUTE THE BILLING STATEMENT MONTHLY. I HAVE HAVE DUE ON JULY 16, 2022 WHICH IS PHP 2,053.09, WHEN I COMPUTED IT... Read more
Complaint from MrChewie on 30 June 2022 about Lazada.
I had made a purchase on lazada.com and was the order was cancel by the seller. But i did not receive the refund from lazada Date order place : 13 jun 2022 Time order place : 22:15 Payment mode : paynow Amount : $92.35 Order number... Read more
Complaint from Ckanwar@gmail.com on 25 June 2022 about Lazada.
I ordered a bosch mixer grinder from lazada from a local seller in Singapore and when I contacted the seller (as there was a delay) I learnt it’s coming from india and not compatible with Singapore plug so wanted to... Read more
Complaint from ali4laiine on 22 June 2022 about Lazada.
dear sir i am facing an issue while i am withdrawing of money from lazzmall it says my ip is abnormal and i have 5 subordinates they all are facing same issue when they withdraw thier amounts from lazzmall... Read more
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