While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Lazada over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 6, 2024
Do you have a dispute or had a bad customer experience with Lazada? Submit your Lazada complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Lazada.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Lazada complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 43 complaints about Lazada over the last 12 months. The graph below shows a monthly breakdown.
Curious about Lazada's track record in addressing complaints within the Retail Company category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Leonardo on 02 January 2022 about Lazada.
I ordered 3 sofa cover.2 pieces of 2 seater and a piece of 1 seater.When I recieved the item,the 2 pieces of 2 seater was not included..I immediately informed the seller and contact customer services of Lazada regarding the matter..After... Read more
Complaint from imunim on 30 December 2021 about Lazada.
I have ordered this item with Lazada on 12th of Dec, 2021. On 14th their delivery partner, PosLaju, made an attempt to deliver. They did only call once, and since I failed to pick it up, they took it back... Read more
Complaint from Toh on 22 December 2021 about Lazada.
Ordered a recliner from them somewhere in November, and after 2 weeks of silence. I had to call lazada and ninjavan to locate my parcel. Turns out that ninjavan had lost it and I was refunded on the spot. Tried ordering the... Read more
Complaint from Shantelberamo22 on 13 December 2021 about Lazada.
I requested for a manual withdrawal in lazada, they told me to wait for 10 for processing time. But it has been past 12 days already and there’s still no update or solution regarding that matter. I’ve been talking a... Read more
Complaint from crist0bal on 11 August 2021 about Lazada.
24th June 2021, I have encountered error code C02 on Lazada mobile app, unable to checkout. Checked, voucher and other details are valid. Tried logout, relogin, uninstall and reinstall the app, same error. 25th June 2021, Retried, and still unable to checkout, same error code C02. Contact Lazada Customer... Read more
Complaint from weswes on 09 August 2021 about Lazada.
If you are doing online business but expect no people enquiry online you are being stupid, your so call virtual assistant is basically useless gimic trying to waste people's time. No one is going to expect your delivery getting slow... Read more
Complaint from Modern rattan design on 21 July 2021 about Lazada.
The following customer service, Nasiah failed to understand seller requirements and misleading seller to amend the actual size of the parcel for the following case 2040000046945080. From the master form I clearly mentioned the two orders(292510578076041 and 291396086136071) includes multiple items... Read more
Complaint from ys on 17 July 2021 about Lazada.
This is so much of disappointment from all the buyers, poor service of your delivery, LEX. The orders were sitting in the logistic facilities for weeks, and you don't even deliver the parcel. If you want to be in this... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified complaints from real people
