Lazada complaint: Lost parcel. EXTREMELY HARD to get a refund afterwards
Filed 22 Dec 2021 by Toh
Ordered a recliner from them somewhere in November, and after 2 weeks of silence. I had to call lazada and ninjavan to locate my parcel.
Turns out that ninjavan had lost it and I was refunded on the spot.
Tried ordering the same item again, which I now realise was an awful mistake, they lost the 28kg parcel AGAIN.
This time though, after another 2 weeks of silence, I’ve had to jump through hoops to get my refund.
I’ve called ninjavan and lazada and both have been pushing responsibility to each other. Leaving me running around trying to locate my refund
Real poor organisation and operation they are running. I can’t even get to speak to a lazada superior.
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