Lazada complaint: faulty and unfair business practice

24th June 2021,

I have encountered error code C02
on Lazada mobile app, unable to checkout.

Checked, voucher and other details are valid.
Tried logout, relogin, uninstall and reinstall
the app, same error.

25th June 2021,

Retried, and still unable to checkout,
same error code C02.

Contact Lazada Customer Care,
they claimed that I have reached
maximum voucher usage allowed,
and asked to proceed checkout without any voucher.

That was falsely claimed,
I have not used any of the vouchers
and my last purchase was in May 2020,
as can be seen in my purchase record.

After provided information,
They escalated to relevant team for further assistance.

25th June 2021 – Hours later,

Received their email respond, again falsely claimed that
I have reached maximum voucher usage allowed
and holding multiple Lazada accounts.
Asked to proceed checkout without any voucher.

Case closed, without concern.

26th June 2021,

Contact Lazada Customer Care and clarify to them again.
Request to provide evidence and details, proof that my account
have reached maximum usage and holding multiple accounts.
Would also want to verify and ensure my account and information
safety and security, whether it’s compromised in fraudulent activity.

They do not cooperate and continue with false accusations
without any proof.

Insist to proceed without any voucher.

Then suggest and ensure that the issue will be resolved by itself
after purchased item without any voucher applied.

29th June 2021,

Purchased 2 orders without any voucher applied.
Hoping that the issue will be resolved as promised.

3rd July 2021,

The issue persist, same error as before.

Contact Lazada Customer Care,
provided information, they told to wait another 24-48 hours
for their internal department team to reinvestigate.

5th July 2021,

48 hours later, till date. no follow up and update from their team.
Issue persist. Emailed them and ask for status, no reply.

Contact Lazada Customer Care for status update,
told to wait for email.

6th July 2021

Issue persist. No update from them.

7th July 2021

Received email from Lazada Customer Care.

Same email reply as before, false accusation
and no solution provided.

Case closed, without concern.

Conclusion :

My account has been unreasonably restricted,
can’t use any of the vouchers.

Only way to checkout is not to use any discount vouchers.