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Lazada complaint: Complaint about refund

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Filed 23 Nov 2022 by Koh

I purchased 2 bottles of health products through Lazada. The seller sent me the wrong items. I then followed lazada refund process to send the wrong items back using the Popstation method.
Lazada has ed receipt of the items.
However lazada only refunded me the amount of 1 item. I packed the 2 same items in the same parcel.
Upon multiple enquiries to lazada CS to find out the reason, lazadanCS told me the warehouse verified the item is not same as the 1 I purchased thru lazada. I just find this reason absurd because I wouldn’t have seek a refund if I had received the correct item. So definitely the item would not be the same health product picture as seen from my attachment. Furthermore the item they had refunded is the same health product that seller sent me wrongly.

Lazada complaint: Complaint about refund
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