Lazada complaint: Refund status showed refunded but funds not creditted

Name: Refund status showed refunded but funds not creditted
Item: Lazada
Author: Mohd

Open 12 Apr 2022 181 views Retail Company

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Filed 12 Apr 2022 by Mohd

My order was cancelled by seller after 1 week. Payment was made via Paynow. Was told refund method for paynow will take up to 3 days. 4 days later after numerous calls and e mail, they (Lazada) insisted that the refund was done.. WTF.
Even told me to call my bank, which i did.. and they (Lazada) requested a screen shot frm my bank statement wth for?

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Case details

Status: Open
Company: Lazada
Filed: 12 Apr 2022
Desired resolution: Just want my $$ back
Problem: Refund marked done but not received
About: cancelled order

Progress

Filed
Company notified
Company replied
Resolved

12 Apr 2022 Complaint filed and published
12 Apr 2022 Message from Bizzy: we notified Lazada about this complaint.

See all 120 Lazada complaints

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