Wowcher Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Wowcher over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on May 8, 2024

Wowcher complaint process

Do you have a dispute or had a bad customer experience with Wowcher? Submit your Wowcher complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Wowcher.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Wowcher complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Wowcher?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Wowcher complaints chart

We have received 5 complaints about Wowcher over the last 12 months. The graph below shows a monthly breakdown.

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Wowcher complaint statistics

Curious about Wowcher's track record in addressing complaints within the Retail Company category? Dive into the all-time complaints data right here!

125
Total complaints
123
Open Complaints
0
Complaints pending
2
Complaints resolved
1.2
/10 125 ratings

How to contact the customer service of Wowcher?

Below, you will find the contact information for the complaint department of Wowcher. To amplify the impact of your complaint, please use our complaint form.

Corporate HQ address:
Pentagon House, Sir Frank Whittle Road, Derby, DE21 4XA
Contact form:

The corporate office of Wowcher is located at Pentagon House, Sir Frank Whittle Road, Derby, DE21 4XA. If you want to reach out to Wowcher through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Wowcher reviews: (125)

Authentic experiences shared by our community for your benefit.

goods not arrived

Complaint from eric.lyle1@btinternet.com on 29 January 2021 about Wowcher.

I bought crafted beer from Wowcher FOR £24 on the8 th January ICOULD NOT ACESS the voucher I COMPLAINED Wowcher directed me to flavourly who had no info on my purchase please RESOLVE THIS COMPLAINTBY SENDING THE GOODS... Read more

Comments: 0
Rating:

parts missing.

Complaint from jim mcmurray on 28 January 2021 about Wowcher.

the bed i ordered has just arrived minus all the parts .[castorsbolts for headboard bolts for joining the 2 parts together...and there is no holes for said bolts to go into.] Read more

Comments: 0
Rating:

Request received to redeem voucher.

Complaint from Howarth on 26 January 2021 about Wowcher.

Order Number: 35458988. Wowcher Code: K7XYU3-KX9JUY. Email received that the above wowcher has to be redeemed shortly. However, this is impossible due to COVID 19 regulations. The Hotel in Harrogate will be closed, therefore unable to redeem this wowcher. I do... Read more

Comments: 0
Rating:

Only given half a refund

Complaint from Lee W on 19 January 2021 about Wowcher.

I bought a voucher to use at a london hotel, redeemed it, and booked the hotel. Then we went into lockdown, so I tried to change the booking. The hotel cancelled the booking, as in order to move it to a... Read more

Comments: 0
Rating:

Cash refund

Complaint from MANTOC on 11 January 2021 about Wowcher.

I received a full refund from a supplier for an item which they could not provide. The refund was £22.24, the supplier fully refunded my costs back to Wowcher who put it into my Wallet as a voucher. I requested... Read more

Comments: 0
Rating:

Very poor value for money

Complaint from Valerina.webb@hotmail.co.uk on 11 January 2021 about Wowcher.

I redeemed my wowcher, order no. 37061169, wowcher code UX3DHT-GHA9UN. I was very much looking forward to receiving my festive afternoon tea for two, but I was very disappointed in it when it arrived. There were only 7 finger sandwiches, and only... Read more

Comments: 0
Rating:

Refund

Complaint from Sarahcostello44@yahoo.co.uk on 07 January 2021 about Wowcher.

I ordered a bed and mattress on the 16th of Nov only the bed came about a week later. I messaged wowcher they told me to get intouch with the merchant direct so I did. They said it was running... Read more

Comments: 0
Rating:

Itenm never recieved

Complaint from amackinnon on 30 December 2020 about Wowcher.

I ordered an item last february,, never recieved it,,, wowcher are not helpful in any way Read more

Comments: 0
Rating:

Item received is 0not as described

Complaint from TCD on 23 December 2020 about Wowcher.

I have received a teddy bear fleece double bedding set. I was expecting a beigebrown set in a nice soft material as described. Instead I have received a ginger colour set in the most awful material that you could not sleep on.... Read more

Comments: 0
Rating:

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