Wowcher Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Wowcher over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 20, 2024

Wowcher complaint process

Do you have a dispute or had a bad customer experience with Wowcher? Submit your Wowcher complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Wowcher.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Wowcher complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Wowcher?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Wowcher complaints chart

We have received 6 complaints about Wowcher over the last 12 months. The graph below shows a monthly breakdown.

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Wowcher complaint statistics

Curious about Wowcher's track record in addressing complaints within the Retail Company category? Dive into the all-time complaints data right here!

125
Total complaints
123
Open Complaints
0
Complaints pending
2
Complaints resolved
1.2
/10 125 ratings

How to contact the customer service of Wowcher?

Below, you will find the contact information for the complaint department of Wowcher. To amplify the impact of your complaint, please use our complaint form.

Corporate HQ address:
Pentagon House, Sir Frank Whittle Road, Derby, DE21 4XA
Contact form:

The corporate office of Wowcher is located at Pentagon House, Sir Frank Whittle Road, Derby, DE21 4XA. If you want to reach out to Wowcher through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Wowcher reviews: (125)

Authentic experiences shared by our community for your benefit.

Extension of credits due to extenuating circumstances.

Complaint from Polly on 22 December 2020 about Wowcher.

I have wowcher credits due to orders being cancelled by manufacturers and one treatment cancelled on medical ground. I lost both my parents and then I contracted Covid 19. I was unable to use my credits and it’s only now... Read more

Comments: 0
Rating:

Speedy delivery that isn't speedy

Complaint from Angela Winton on 22 December 2020 about Wowcher.

I ordered a mobile phone on a speedy delivery which cost £13 through Wowcher and then found out from the merchant that they don't offer this service. It took a week to get the phone. Merchant said get... Read more

Comments: 0
Rating:

Worst service I have ever received for any company

Complaint from Jadelouise682 on 21 December 2020 about Wowcher.

I ordered a bed a king size crushed velvet bed from wowcher on Monday 14th of December I picked a slot for delivery on the Friday 18th December. Friday morning I threw my old bed out to the skips due to... Read more

Comments: 0
Rating:

Immovable customer services

Complaint from Michael Roberts on 18 December 2020 about Wowcher.

In good faith I looked to purchase three Christmas presents on the 27th November.I was told that the delivery would arrive 13th December. Plenty of time before Christmas. Now on the 17th December I am being told that delivery will be... Read more

Comments: 0
Rating:

My account has been debited of £199.45 for no transaction

Complaint from WYNNE1 on 16 December 2020 about Wowcher.

Today the 16th of December I checked my Bank account had the above amount taken out of my account, I had not purchased or authorised any payment for that amount. I have bought several items off wowcher and have not had a... Read more

Comments: 0
Rating:

Not available

Complaint from Chez181 on 15 December 2020 about Wowcher.

Ordered on the 4th December order num: 36809392. Paid for my items one of my items not in stock and I can’t get in touch to get a refund which is my sons main present for Christmas and the other... Read more

Comments: 1
Rating:

Poor quality

Complaint from xxacetracexx on 13 December 2020 about Wowcher.

Hello, My other wowcher order has also been delivered, however I was not impressed with the quality of the product (double bed divan). It was very flimsy and the headboard material was creased and shabby. The mattress was good and the... Read more

Comments: 0
Rating:

NON-DELIVERY

Complaint from DENISEMILBURN on 10 December 2020 about Wowcher.

I ORDERED AND PAID FOR A SWORWOSKI ADVENT CALENDAR BUT HAVE NOT RECEIVED THIS ITEM. i EXPECT A FULL REFUND OF PAYMENT INCLUDIN G PACKAGING.IF NOT RETURNED i WILL TAKE FURTHER ACTION. Read more

Comments: 0
Rating:

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