My complaint:
I bought a voucher to use at a london hotel, redeemed it, and booked the hotel. Then we went into lockdown, so I tried to change the booking.
The hotel cancelled the booking, as in order to move it to a later date, I had to pay more money, which I couldn’t afford to do. Then I tried to contact wowcher, using whatsapp and live chat as they don’t have any other options. After several days of being ignored, they refunded £129.50 to my wowcher wallet – I paid £270 for my hotel booking, and I do not wish t ever use wowcher again, so I don’t want wowcher credit, I want a refund, and I want ALL OF MY MONEY BACK, not less than half
Suggested solution:
They should give me all of my money back - £270 not £139.50 - and they should refund it to my card, not to my wowcher account
And some acknowledgement would be appreciated, rather than just ignoring me
The case number they gave me is 06478521
