Wowcher complaint: Only given half a refund
Filed 19 Jan 2021 by Lee
I bought a voucher to use at a london hotel, redeemed it, and booked the hotel. Then we went into lockdown, so I tried to change the booking.
The hotel cancelled the booking, as in order to move it to a later date, I had to pay more money, which I couldn’t afford to do. Then I tried to contact wowcher, using whatsapp and live chat as they don’t have any other options. After several days of being ignored, they refunded £129.50 to my wowcher wallet – I paid £270 for my hotel booking, and I do not wish t ever use wowcher again, so I don’t want wowcher credit, I want a refund, and I want ALL OF MY MONEY BACK, not less than half
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