Money theft
Complaint from Ilina on 20 December 2022 about Wowcher.
24.10 ordered bunk bed for 259£ never received it. Never got my money back. Fraud company. Can't believe that still exist after all the reviews Read more
Wowcher complaints
Wowcher Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Wowcher over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Wowcher complaint process
Do you have a dispute or had a bad customer experience with Wowcher? Submit your Wowcher complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Wowcher.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Wowcher complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Wowcher?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Wowcher complaints chart
We have received 5 complaints about Wowcher over the last 12 months. The graph below shows a monthly breakdown.
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Wowcher complaint statistics
Curious about Wowcher's track record in addressing complaints within the Retail Company category? Dive into the all-time complaints data right here!
125
Total complaints
123
Open Complaints
0
Complaints pending
2
Complaints resolved
1.2
125 ratings
How to contact the customer service of Wowcher?
Below, you will find the contact information for the complaint department of Wowcher. To amplify the impact of your complaint, please use our complaint form.
Corporate HQ address:
Pentagon House, Sir Frank Whittle Road, Derby, DE21 4XA
Contact form:
The corporate office of Wowcher is located at Pentagon House, Sir Frank Whittle Road, Derby, DE21 4XA. If you want to reach out to Wowcher through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Wowcher reviews: (125)
Authentic experiences shared by our community for your benefit.
No refund or date move
Complaint from Ericb on 02 December 2022 about Wowcher.
Booked a 2nt for a big birthday but my wife is now waiting on a hip op,just wanted to move my dates cant afford to lose £250 cant speak to anyone HELP Read more
Theft of money
Complaint from Fern Teiman on 15 November 2022 about Wowcher.
I had £50 of wowcher vouchers in my account to buy 2 advent calendars with. As I had not used wowcher before, I thought that I had ordered these advent calendars. After 2 and a half weeks went by, I... Read more
Broken bed base, no drawers
Complaint from Nicola Eagle on 04 November 2022 about Wowcher.
Brought a bed from woucher, paid extra for drawers, bed base arrived broken, no drawers, sent pictures to woucher, refurred onto merchant (surest beds) 39 emails later still getting nowhere, they keep giving me off, say they don’t have... Read more
Theft of Money
Complaint from Bowis on 16 September 2022 about Wowcher.
I had £17.22 in my money wallet which has disappeared, customer service reply that it is expired, this is clearly a direct theft , I want my money either putting back in my wallet or by refunding it back... Read more
Non Delivery
Complaint from invoice42421684 trans 17092532ML8454308 on 30 August 2022 about Wowcher.
paid Wowcher £49.99 on 13th August for a Exersize Bike not delivered invoice 42421684 case ID 456985183 17092532ML8454308 Read more
No refund for expired order
Complaint from Grumpyinglasgow on 12 August 2022 about Wowcher.
Ordered whilst moving flat, mistake. Then did not receive redeem Code, when finally got around to deal with it no response, then they or their bot told me, expired, no refund. Website has conflicting info, you can get another deal within... Read more
Wallet credit gone to zero
Complaint from Kaul on 03 August 2022 about Wowcher.
I bought theatre tickets and stay in London, based on 2 sharing. Hotel asked to buy another voucher same price as it wasn’t based on 2 sharing. I asked for refund. Wowcher didn’t refund and put in wallet credit and... Read more
wrong item delivered
Complaint from kayc3660@yahoo.co.uk on 20 July 2022 about Wowcher.
ordered black air cooler but a white one was delivered. Had to use it as it was bought specifically for the last 2 days where it has been excessively hot. When I originally bought the item, a price... Read more
No refund of delivery charge
Complaint from Eddy G on 19 July 2022 about Wowcher.
I asked for a refund on a purchase that cost £9.99 which I got ,but I didn't get a refund of the delivery charge of £4.99 .Since I didn't get the order delivered I think I should get the delivery... Read more
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