Complaint: they took money from my account

on 17 February 2021 about Wowcher in category Retail Company

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My complaint:

i dont know what happen as wowcher took some money from my account and sent me email saying your order been placed and it will be deliver to your address!!i sidnt bought anything from them and yes in the past mybe mybe but i never purchase this two item which they took£550 from my bank so is hard to get hold of them also that stupid watsapp they have is automated message i cant talk to really person so i really need my money back ,iv seen the email and iv reply to them many time and iv seen they said we refund it but nothing happened yet

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Justified complaint?

Suggested solution:

they should give me my money back

they took money from my account
they took money from my account
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