All tiles we ordered from Menards were broken
Complaint from Rick Schleder on 23 March 2022 about FedEx.
Our driver said the people placing the tile in the truck just threw them. Read more
FedEx complaints
FedEx Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about FedEx over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 5, 2024
FedEx complaint process
Do you have a dispute or had a bad customer experience with FedEx? Submit your FedEx complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of FedEx.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional FedEx complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about FedEx?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
FedEx complaints chart
We have received 50 complaints about FedEx over the last 12 months. The graph below shows a monthly breakdown.
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FedEx complaint statistics
Curious about FedEx's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!
163
Total complaints
162
Open Complaints
0
Complaints pending
1
Complaints resolved
1.2
163 ratings
FedEx customer service FAQ:
Why should I file a complaint about FedEx on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including FedEx. By filing a complaint on our platform you can share your experience with others, get help from our community and hold FedEx accountable for any issues or problems you may have encountered.
What kind of complaints can I file on Complain.biz about FedEx?
You can file any kind of complaint related to FedEx, such as late deliveries, damaged packages, lost items, poor customer service, incorrect billing, and any other issues you may have experienced.
What are the most common complaints about FedEx?
According our own data some common complaints about FedEx include:
- Delivery problems: Many customers complain about delayed or lost packages, missed deliveries, or incorrect delivery information.
- Customer service issues: Some customers report difficulty reaching FedEx customer service representatives or receiving unsatisfactory responses to their inquiries.
- Billing problems: Some customers report unexpected or incorrect charges on their invoices, or difficulties with refunds or returns.
- Package handling issues: Some customers report that their packages arrived damaged or with missing items.
- Communication problems: Some customers report a lack of communication from FedEx about package status updates or delivery times.
Can I expect compensation or a refund if I file a complaint through Complain.biz about FedEx?
While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner. FedEx may offer compensation or refunds as part of their resolution process.
How can I contact FedEx customer service directly?
After you have submitted your complaint through our platform it always helps to notify FedEx yourself as well. You can contact FedEx customer service by phone at 1-800-463-3339, via their virtual support assistant or through @FedExHelp on Twitter.
How to contact the customer service of FedEx?
Below, you will find the contact information for the complaint department of FedEx. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-463-3339
Webcare email:
track@fedex.com
Corporate HQ address:
942 S Shady Grove Rd Memphis, TN 38120
Contact form:
The corporate office of FedEx is located at 942 S Shady Grove Rd Memphis, TN 38120. You can contact the customer service of FedEx by calling 1-800-463-3339. For FedEx support through email, send your inquiry to track@fedex.com. If you want to reach out to FedEx through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
FedEx reviews: (163)
Authentic experiences shared by our community for your benefit.
FedEx is Holding my Package Intentionally
Complaint from cjohio93 on 23 March 2022 about FedEx.
A package was supposed to arrive March 21, 2022. While the shipment was international, it arrived in the US on March 15. It sat for 6 days while waiting to be cleared by Customs (according to FedEx). The delivery date... Read more
had a deliver drive drove pass my house park on corner then drove off never coming to my house look it up on fed ex web site with tracking number said try to deliver bussiness close this is a house... Read more
refusing to deliver
Complaint from Rebel on 11 March 2022 about FedEx.
This is the second time that fed ex has refused to deliver an item to my location. They use the excuse of weather delay. Mind you the main hub that it is supposed to leave out of that day and... Read more
Dumping my Boxes over my fence near the road
Complaint from hughesw10@yahoo.com on 28 February 2022 about FedEx.
I have had five incidents where the Fedex driver has just dumped the boxes just over my fence on my road which is 400 feet from my residence. On the second occasion, I contacted Fedex Customer Service and provided... Read more
Lying about attempting to deliver a package.
Complaint from Gsmallwood on 27 February 2022 about FedEx.
They lied about attempting to deliver a package when in fact I believe that it may have been lost. I called customer service a dozen times and they started lying about it. I sat home for 2 days and no... Read more
Delivery Instruction Not Followed
Complaint from Concerned Citizen1 on 13 February 2022 about FedEx.
Fedex is the only company that does not follow delivery instructions at this location. Continuously I have filled out the paperwork (left by them) to provide my signature in advance to leave packages on my doorstep and they continuously ignore... Read more
Did not attempt to diver
Complaint from DeaHolt on 09 February 2022 about FedEx.
The driver reported they tried to deliver my package and no one was home. I have been home for 3 days straight waiting on this package!!! Seems like this is a common complaint about drivers, falsely claiming they tried... Read more
Drop box has not been picked up for two consecutive days
Complaint from Sayde Rangel on 07 February 2022 about FedEx.
Two weeks ago I dropped off 3 Federal documents that had a deadline to arrive at immigration offices for our clients, I had to call and call costumer service for them to come open the box, my files were there. Then... Read more
Where is my package
Complaint from TerryJ on 19 January 2022 about FedEx.
A very important time sensitive package was shipped on 112. I paid almost $60 for this package to be delivered 2 day by 12PM which it should’ve arrived 114. The package has been sitting at the destination facility since 114... Read more
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