My complaint:
On 6/15/23, we packaged up notarized documents and purchased overnight delivery services for which FedEx charged us $63.46. The cost for these documents included notary services as well as email services – totaling $181.96. The package had closing documents to be delivered to a Title Company so that we could close on the sale of a house. We are unable to fully consummate that transaction because our package was NOT delivered as committed to by FedEx. This is resulting in the delay of over $400,000 being paid to us — thus causing us extreme financial stress. Further, there is absolutely no way to reach someone at Fed Ex. The cust service number disconnects once it tells you the same thing–on the truck for delivery. The package was to be delivered on 6/15/23 by 12:00 PM MT. The tracking states that there is continued delays. The tracking also indicates that the Title Co. was closed on 6/16 and 6/19. This should be irrelevant because the package does not require signature and the Title Co. has a FedEx dropbox. Also, the delays are indicated in Rapid City when the package was to go to Spearfish, SD. At this time, we do not know where our package is and we are losing money daily – with absolutely no response from FedEx. We need answers on where our package is at this time. The same response each day has been on the truck. AND, we need compensation for loss of funds and reimbursement of funds spent.
Suggested solution:
Deliver the Package. Refund for non-performance. Compensation for any damages as a result of documents not delivered. Reimbursement for additional costs associated with this delay.
