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FedEx complaint: FedEx is Holding my Package Intentionally

Open 145 views Parcel Couriers

Filed 23 Mar 2022 by Chris

A package was supposed to arrive March 21, 2022. While the shipment was international, it arrived in the US on March 15. It sat for 6 days while waiting to be cleared by Customs (according to FedEx). The delivery date listed By 12:00pm on March 21 until 11:59am that day. It then changed to By end of dat on March 21 despite it still being a four hour flight away. Around 6:00pm on March 21, it changed again to say Delayed and Delivery Date Unknown. Apparently it cleared customs on 32122, it then traveled across the US to another hub, where it has sat for 30 hours without movement. FedEx’s phone system would not connect me to a customer service representative so I had to message through Twitter. Representative refused to provide any assistance because I am not the shipping party (I am the receiving party). The shipper of the package (HP) refers me to FedEx. I consider the package lost or stolen at this point, as it seems they have no interest in delivering the package to me, despite my payment for the package contents and shipping costs. FedEx consistently sits on packages to my address beyond the delivery date. I feel it is targeted harassment, as for the last two years, any shipment coming via FedEx arrives well beyond the scheduled date.

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