I own a business and depend on vendors for shipping items to me to complete my customers orders. The last four shipments that have been shipped by my vendors to me via Fed Ex have been late ranging from 4... Read more
FedEx complaints
FedEx Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about FedEx over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
FedEx complaint process
Do you have a dispute or had a bad customer experience with FedEx? Submit your FedEx complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of FedEx.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional FedEx complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about FedEx?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
FedEx complaints chart
We have received 53 complaints about FedEx over the last 12 months. The graph below shows a monthly breakdown.
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FedEx complaint statistics
Curious about FedEx's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!
163
Total complaints
162
Open Complaints
0
Complaints pending
1
Complaints resolved
1.2
163 ratings
FedEx customer service FAQ:
Why should I file a complaint about FedEx on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including FedEx. By filing a complaint on our platform you can share your experience with others, get help from our community and hold FedEx accountable for any issues or problems you may have encountered.
What kind of complaints can I file on Complain.biz about FedEx?
You can file any kind of complaint related to FedEx, such as late deliveries, damaged packages, lost items, poor customer service, incorrect billing, and any other issues you may have experienced.
What are the most common complaints about FedEx?
According our own data some common complaints about FedEx include:
- Delivery problems: Many customers complain about delayed or lost packages, missed deliveries, or incorrect delivery information.
- Customer service issues: Some customers report difficulty reaching FedEx customer service representatives or receiving unsatisfactory responses to their inquiries.
- Billing problems: Some customers report unexpected or incorrect charges on their invoices, or difficulties with refunds or returns.
- Package handling issues: Some customers report that their packages arrived damaged or with missing items.
- Communication problems: Some customers report a lack of communication from FedEx about package status updates or delivery times.
Can I expect compensation or a refund if I file a complaint through Complain.biz about FedEx?
While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner. FedEx may offer compensation or refunds as part of their resolution process.
How can I contact FedEx customer service directly?
After you have submitted your complaint through our platform it always helps to notify FedEx yourself as well. You can contact FedEx customer service by phone at 1-800-463-3339, via their virtual support assistant or through @FedExHelp on Twitter.
How to contact the customer service of FedEx?
Below, you will find the contact information for the complaint department of FedEx. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-463-3339
Webcare email:
track@fedex.com
Corporate HQ address:
942 S Shady Grove Rd Memphis, TN 38120
Contact form:
The corporate office of FedEx is located at 942 S Shady Grove Rd Memphis, TN 38120. You can contact the customer service of FedEx by calling 1-800-463-3339. For FedEx support through email, send your inquiry to track@fedex.com. If you want to reach out to FedEx through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
FedEx reviews: (163)
Authentic experiences shared by our community for your benefit.
Driver false report
Complaint from Mariettatyks@Gmail.com on 12 May 2022 about FedEx.
Package was to be delivered 510. Driver states was unable to deliver. FACT: We have a RING DOORBELL, and 3 NITE OWL Security Cameras that cover front of our house (camera 1), East on Indiana Ave to... Read more
Package left by the road side
Complaint from Mimidel on 11 May 2022 about FedEx.
This is the 2nd time my package has been left on the ground by my rural mailbox. My profile states to deliver to front door. My mailbox can’t be seen from the house, this last time I received no notification... Read more
LACK ON CORRECT INFO PUT ON COMPUTER WHICH STOPPED MY PACKAGED FRO BEING DELIEVERD
Complaint from Judys Curtains LLC on 10 May 2022 about FedEx.
One of my clients called and asked why was her package not excepted by my company? 3 times! I have been at my location for the last 8 years, I rec deliveries from UPS,FEDX not here lately!!!,AMAZON, FOOD DELS AND... Read more
Never received delivery
Complaint from Rope on 08 May 2022 about FedEx.
I was to get a package and I had pay the delivery and safe keeping fee to have it delivered from Sioux City, Iowa to Altoona Iowa. I paid for a delivery fee and safe keeping fee. I never got... Read more
Package thrown on to porch
Complaint from denisegirad1328@comcast.net on 05 May 2022 about FedEx.
I received a package from Walmart, it was a small package, but the driver barely stopped his truck threw the package from his truck hit the top post of the railing, and then landed on my porch, the package contained... Read more
left package in the rain
Complaint from disgustedwithFedExdeliveryservice on 03 May 2022 about FedEx.
Left package on step of porch not under the roof in the rain. This is done repeatedly, and I have complained numerous times and they don't respond or correct the problem. What is the problem with the driver not placing... Read more
Lost OverNite cashier check
Complaint from lvtangie on 22 April 2022 about FedEx.
Sent a overnight letter with a large cashier check that need to go urgently paid for it .it never arrived and they have lost it. They have not been helpful or concerned Spoke to several people and a manager no... Read more
Package Delivery Problem
Complaint from Redfishmachine on 16 April 2022 about FedEx.
We live in a gated community very nice neighborhood all houses have a 4ft vinyl picket in the front surrounding the house with 2 gates leading to the front door and the side porch. Every time Fed Ex drops of... Read more
THIS HAS BEEN NEVER DELIVERED
Complaint from abegailgamay on 11 April 2022 about FedEx.
Hello, It shows from the tracker that it was delivered to my address but it's not! Please fix this problem! Read more
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