Zoom Complaint Sentiment: Neutral

Our sentiment meter has detected that Zoom complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Zoom, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 4, 2024

Zoom complaint process

Do you have a dispute or had a bad customer experience with Zoom? Submit your Zoom complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Zoom.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Zoom complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Zoom?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Zoom complaints chart

We have received 0 complaints about Zoom over the last 12 months. The graph below shows a monthly breakdown.

10
9
8
7
6
5
4
3
2
1
0
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May

Zoom complaint statistics

Curious about Zoom's track record in addressing complaints within the Mobile App, Software category? Dive into the all-time complaints data right here!

322
Total complaints
322
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 322 ratings

Zoom reviews: (322)

Authentic experiences shared by our community for your benefit.

Zoom does not connect to Ipad microphone

Complaint from 24031 Aoife Flood on 11 February 2021 about Zoom.

When I log into Zoom I am asked to go to settings - privacy - microphone to allow access to my microphone. I do this but zoom does not appear in the list of apps asking permission to use the... Read more

Comments: 0
Rating:

Profile picture is not visible

Complaint from Akanksha on 09 February 2021 about Zoom.

Complaint 1) When I use zoom app through my phone, my profile picture is visible but when I sign in and attend a meeting through my laptop, my profile picture doesn't show. Complaint 2) I have changed my settings in... Read more

Comments: 0
Rating:

Miss use of zoom app

Complaint from Geetapermeshwaram on 07 February 2021 about Zoom.

During zoom online classes somebody joins n disturbs the class and targets one girl saying iwill kill you it has happen twice thrice during class now we have disabled cat , audio , video and screen sharing for others only... Read more

Comments: 0
Rating:

ADDITIONAL AMOUNT WITHDRAWN

Complaint from patilpritam93@gmail.com on 06 February 2021 about Zoom.

ZOOM HAS WITHDRAWN ADDITIOAL AMOUNT OF Rs 9343.15 without any prior notice or transaction on 2021-02-06 at 07:23:19 Read more

Comments: 0
Rating:

Zoom app not connecting to, and creating meetings

Complaint from Xbox One on 05 February 2021 about Zoom.

For quite some time, the zoom app hasn't been connecting to and creating meetings on my laptop. I've tried zoom on a few laptops at home, and it works. The zoom doesn't connect as if there is no internet connection,... Read more

Comments: 0
Rating:

Customer Service and Billing Information given

Complaint from carolclarke74 on 05 February 2021 about Zoom.

I have contacted Zoom twice today 5th February. Prior to that, I had contacted Zoom the previous week before to enquire about the 1 month add on (large meeting - 500 participants) and when does it end. On the... Read more

Comments: 0
Rating:

Suggestions on improving zoom

Complaint from lim on 05 February 2021 about Zoom.

I am writing to enquire about a problem that has been struggling with the students on zoom. Normally, our lecturers would suggest us to comment so that heshe would know whether the students understand the lecture or vice versa. However, when the... Read more

Comments: 0
Rating:

Charged for Zoom services that I never received.

Complaint from Sue M. Lawson on 02 February 2021 about Zoom.

I flew to Los Angeles,California from Costa Rica for Outpatient Surgery in January 2020. I tried to register and use Zoom to stay in contact with Costa Rica from the USA. I could never could get Zoom to work in the USA... Read more

Comments: 0
Rating:

Payment

Complaint from Eileen Truckle on 01 February 2021 about Zoom.

Visa called to advise my card was compromised. I will get a new card this week so can make payment then. I've contacted zoom twice and get response on HOW to make a payment. Read more

Comments: 0
Rating:

Activate link via email

Complaint from PhotoBlanket on 01 February 2021 about Zoom.

I need to use zoom for a virtual meeting conference with a consultation company. The company sent the software link to me via email. After installation , I followed instruction to register my zoom account. Zoom... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?

Media uploaded by our community