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Zoom complaint: The consumer is not provided with correct and sufficient information

Open 196 views Mobile App Software

Filed 12 Jul 2021 by Fruzsina

As I bought the Zoom Business account, the offer was for 18,99 Euro monthly, just like zoom pro for 13,99 monthly. I have already had a subscription to zoom pro and knew, that the sum (13,99 monthly) was correct.
However, when I received the invoice for my business account, the quantity was changed to 10 and the invoice was from a month. I was surprised to see that the one piece of subscription, which I have put into my basket was automatically changed to 10 and Zoom charged 10x more than shown in the offer – without warning. As there is NO WAY that an organization only pays 18,99 Euro for a business account, the offer should show min. 189 Euromonth.

Zoom complaint: The consumer is not provided with correct and sufficient information
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