Zoom Complaint Sentiment: Neutral

Our sentiment meter has detected that Zoom complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Zoom, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 28, 2024

Zoom complaint process

Do you have a dispute or had a bad customer experience with Zoom? Submit your Zoom complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Zoom.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Zoom complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Zoom?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Zoom complaints chart

We have received 0 complaints about Zoom over the last 12 months. The graph below shows a monthly breakdown.

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Zoom complaint statistics

Curious about Zoom's track record in addressing complaints within the Mobile App, Software category? Dive into the all-time complaints data right here!

322
Total complaints
322
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 322 ratings

Zoom reviews: (322)

Authentic experiences shared by our community for your benefit.

Getting unknown messages.

Complaint from Kiran kaur on 02 July 2020 about Zoom.

Hi. I received so many messages from different brands while conducting class. The messages were asking me to share OTPs to complete the order which I had never placed for. I can share the screen shots with you. I'm really... Read more

Comments: 0
Rating:

Cannot get customer support

Complaint from LindaKK on 30 June 2020 about Zoom.

I set up a paid account on May 22 for myself and my employer. It hijacked my personal account and upgraded it using my personal email. I tried changing it to my work email but it created a new account.... Read more

Comments: 0
Rating:

inability to get refund

Complaint from SuzanneD on 24 June 2020 about Zoom.

Zoom has a feature where you can add an additional host to your account. No where does it say that if you do this the other person's account, if they have one, will be closed. It is very confusing. Mine... Read more

Comments: 0
Rating:

Waiting for months for a reply

Complaint from On Form Fitness on 17 June 2020 about Zoom.

I have sent zoom a message via their support system as I teach exercise to music and you can't hear me well when I am teaching despite using a mic. I have been waiting for MONTHS! This is not good... Read more

Comments: 0
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Unable to cancel subscription

Complaint from Miles on 13 June 2020 about Zoom.

I can not cancel my subscription to Zoom. If I try it says I need to cancel my additional options first. But guess what? I can not cancel those without Contacting Sales. I have tried contacting sales, through the sales... Read more

Comments: 0
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Signal problem

Complaint from Nishi Nagpal on 11 June 2020 about Zoom.

When ever I take meeting on zoom after 10 to 15 the signal range is out.. Read more

Comments: 0
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Video Quality

Complaint from Vaibhav Ojha on 05 June 2020 about Zoom.

Due to pandemic disease Covid 19 there is lockdown in most of the nation's worldwide due to which education has become a big problem.To avoid this problem our school has decided to start online class on Zoom from 17th April,... Read more

Comments: 0
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SomeOne Tresspassed

Complaint from Ynss on 04 June 2020 about Zoom.

Someone has sent me messages in zoom,and I want to find him out Read more

Comments: 0
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