Zoom complaint: inability to get refund
Filed 24 Jun 2020 by SuzanneD
Zoom has a feature where you can add an additional host to your account. No where does it say that if you do this the other person’s account, if they have one, will be closed. It is very confusing. Mine was closed and I had a substantial amount of money left on my account which was then transferred to the new host. I have not been able to get my refund for nearly a month. Zoom is too busy, apparently, to get to my request. I get a standardized reply that they will get to me as soon as they can but this is ridiculous.
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