Zoom complaint: Waiting for months for a reply

Name: Waiting for months for a reply
Item: Zoom
Rating: 1
Author: On Form Fitness

Open 17 Jun 2020 357 views Mobile App Software

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Filed 17 Jun 2020 by On Form Fitness

I have sent zoom a message via their support system as I teach exercise to music and you can’t hear me well when I am teaching despite using a mic. I have been waiting for MONTHS! This is not good enough

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Case details

Status: Open
Company: Zoom
Filed: 17 Jun 2020
Rating: 1/5
Desired resolution: I want a phone call to go over the set up and to ensure I am heard as well as the music and so that I can hear the music too
Problem: No reply to support message for months
About: video call audio

Progress

Filed
Company notified
Company replied
Resolved

17 Jun 2020 Complaint filed and published
17 Jun 2020 Message from Bizzy: we notified Zoom about this complaint.

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