Zoom complaint: 1 month issue with Zoom IT that has not been resolved
Filed 28 Feb 2022 by Silvana
The problems with zoom persist. It has been 4 weeks since we first reported the problem, and our IT cannot resolve the issue. It affects our day-day working because it silently crashes, and it takes time before we know that we are not contactable or cannot attend meetings without installing zoom again. The issue came about when Zoom did an update.
Zoom IT do not have the knowledge to repair the issue. They then escalate to next in line who can manage and they again ask us to do the same steps as we have been doing for the past 4 weeks.
Out customer account manager Jeff Bechtel has dismissed my requests for this to priotised and has closed the door on this.
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