Zoom complaint: Profile picture is not visible

Name: Profile picture is not visible
Item: Zoom
Author: Akanksha

Open 9 Feb 2021 229 views Mobile App Software

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Filed 9 Feb 2021 by Akanksha

Complaint 1) When I use zoom app through my phone, my profile picture is visible but when I sign in and attend a meeting through my laptop, my profile picture doesn’t show.
Complaint 2) I have changed my settings in phone to always turn off my audio and camera when joining a meeting but still whenever I join a meeting, my web cam and microphone turns on automatically.

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Case details

Status: Open
Company: Zoom
Filed: 9 Feb 2021
Desired resolution: It would be better if the customer care number doesn't ask us to type the meeting id first as I tried that multiple times but it stated that such ID doesn't exist.
Problem: Profile picture and settings not working
About: video meeting app

Progress

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Company notified
Company replied
Resolved

9 Feb 2021 Complaint filed and published
9 Feb 2021 Message from Bizzy: we notified Zoom about this complaint.

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