Zoom Complaint Sentiment: Neutral

Our sentiment meter has detected that Zoom complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Zoom, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 23, 2024

Zoom complaint process

Do you have a dispute or had a bad customer experience with Zoom? Submit your Zoom complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Zoom.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Zoom complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Zoom?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Zoom complaints chart

We have received 0 complaints about Zoom over the last 12 months. The graph below shows a monthly breakdown.

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Zoom complaint statistics

Curious about Zoom's track record in addressing complaints within the Mobile App, Software category? Dive into the all-time complaints data right here!

322
Total complaints
322
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 322 ratings

Zoom reviews: (322)

Authentic experiences shared by our community for your benefit.

Pro plan refund - cooling off period

Complaint from Leah on 28 January 2021 about Zoom.

I am contacting you due to an error in my account plan and an immediate downgrading to a basic plan. I use Zoom for 1-1 consultations and never have more than 1 participant on each call. However today my client... Read more

Comments: 0
Rating:

about billing

Complaint from noreen moore on 28 January 2021 about Zoom.

I signed up for a pro package and was told to put in CONNECT25 for the discount. I could not find where to put it and paid the 149 price. I have been on the chat with Zoom... Read more

Comments: 0
Rating:

Request for zoom recording option

Complaint from Pperuvela on 27 January 2021 about Zoom.

We have been using Zoom for all my online classes including my music classes.I am unable to record my class I wish to refer them in future also. Read more

Comments: 0
Rating:

Abusive sentences used to a girl .

Complaint from vs@sbpsranchi.com on 25 January 2021 about Zoom.

This is to inform you that I am sanjeev kumar working in a prestigious school of Ranchi .on 21 January while I was taking class through my Pmi 6825124747 ,one participant enters my class by using the name of a... Read more

Comments: 0
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Pro plan not working

Complaint from texasmcd@hotmail.com on 21 January 2021 about Zoom.

I have a pro plan but I am not able to assign a co-host, nor am I able to assign break rooms. Read more

Comments: 0
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Customer Support

Complaint from Donaldo on 20 January 2021 about Zoom.

My account disappeared and I am unable to access any customer support to resolve this matter Read more

Comments: 0
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Unable to record video along with audio in zoom meetings.

Complaint from Aparna Verma on 14 January 2021 about Zoom.

I am a student who takes online classes. But I am unable to record some important classes on zoom. Only video is recorded, no audio is recorded. I have specially purchased a phone with 732G Snapdragon processor. Still the problem... Read more

Comments: 0
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UNATHORISED DEBIT TO MY CREDIT CARD

Complaint from EBENEZER ATHISAYAM on 11 January 2021 about Zoom.

i once paid zoom one month fee of Rs 1534 by debit to my credit card on 11.11.2020..I did not use this facility . i had not given any instruction to renew the subscription . But Zoom has debited my... Read more

Comments: 0
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