Zoom complaint: Over chargedcancelled

Name: Over chargedcancelled
Item: Zoom
Author: yolanda

Open 27 Feb 2021 288 views Mobile App Software

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Filed 27 Feb 2021 by yolanda

I cancelled zoom due to a double charge.
There is no contact for billing support.
Now each month zoom attempts to charge my cancelled account.
I canceled my credit card.

Zoom complaint: Over chargedcancelled — Photo yolanda uploaded with this complaint

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Case details

Status: Open
Company: Zoom
Filed: 27 Feb 2021
Desired resolution: I would like zoom add billing support to discuss and fix errors. I simply want the company to stop charging me for a cancelled service. See screen shot cancellation ation and double charge.
Problem: Charges attempted after cancellation
About: video call subscription

Progress

Filed
Company notified
Company replied
Resolved

27 Feb 2021 Complaint filed and published
27 Feb 2021 Message from Bizzy: we notified Zoom about this complaint.

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