Takealot.com Complaint Sentiment: Neutral

Our sentiment meter has detected that Takealot.com complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Takealot.com, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 7, 2024

Takealot.com complaint process

Do you have a dispute or had a bad customer experience with Takealot.com? Submit your Takealot.com complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Takealot.com.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Takealot.com complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Takealot.com?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Takealot.com complaints chart

We have received 56 complaints about Takealot.com over the last 12 months. The graph below shows a monthly breakdown.

10
9
8
7
6
5
4
3
2
1
0
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May

Takealot.com complaint statistics

Curious about Takealot.com's track record in addressing complaints within the Retail Company category? Dive into the all-time complaints data right here!

172
Total complaints
171
Open Complaints
0
Complaints pending
1
Complaints resolved
1.2
/10 172 ratings

How to contact the customer service of Takealot.com?

Below, you will find the contact information for the complaint department of Takealot.com. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
087 362 7666
Contact form:

You can contact the customer service of Takealot.com by calling 087 362 7666. If you want to reach out to Takealot.com through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Takealot.com reviews: (172)

Authentic experiences shared by our community for your benefit.

Missing items

Complaint from asiphetshali on 12 February 2022 about Takealot.com.

I ordered a 5 piece Multifunctional baby changing bag set but only 2 items arrived from the 5 pieces only a big changing bag and a nappy changing mat so the small changing bag, a bottle holder and a small... Read more

Comments: 0
Rating:

Damaged Goods Received - No feedback nor response

Complaint from maverickabh007 on 04 February 2022 about Takealot.com.

Fridge ordered and paid for was delivered damaged - delivery team refused to take the unit back. I've now lodged three return requests and not so much a word from Takealot. No wonder they don't have email addresses or... Read more

Comments: 0
Rating:

SMEG KETTLE R60

Complaint from RenierP on 24 January 2022 about Takealot.com.

Good day, We received and advert where as a Kettle is advertised for R60 and the add is using your logo and priced from you. I feel that this must be reported and legal action needs to be taken against... Read more

Comments: 0
Rating:

refunds taking longer then what was said

Complaint from leeandrews on 19 January 2022 about Takealot.com.

refund 1D RFN-hg4m-jvpj. the refund requested was made on the 7th and got processed on the 8th of January 2022. your company said it would take 3-5 business days, so my funds should have been in my bank... Read more

Comments: 0
Rating:

Very poor customer service

Complaint from lolladebeer.1@gmail.com on 30 December 2021 about Takealot.com.

I've been waiting since the 23rd of December for my order. Firstly I understand that it is the holidays and things may go slow. But first half my order was lost and only updated it later on 29th. I was... Read more

Comments: 0
Rating:

REFUND PAID INTO WRONG ACCOUNT

Complaint from TFarrell on 30 December 2021 about Takealot.com.

I applied for a return and a refund. I called Takealot to request they pay it into an alternative account not the one from which I made the payment. They said that they will contact me to the banking... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?

Media uploaded by our community