Takealot.com complaint: Return number – MRRN-ZMP9Q-9J68

There was a defect on the phone I purchased, the fingerprint sensor came off with my index finger. Takealot refuses to exchange it which is fine but they also won’t return my phone to me. I called Takealot yesterday and spoke to a consultant called Monica who told me my phone should already have been returned to me. Can SOMEONE tell me where my property is????? Takealot REFUSES to return it to me or update me on when I can get it back. They won’t even tell me where it is so I can get it myself, the consultant I spoke to yesterday told me she doesn’t know where it is. I am truly tired of emailing every day and getting NO REPLY AT ALL!!!!

I will proceed with legal action and charge of theft if my phone is not returned to me before the end of this week. This is absolutely disgusting service, I’ve spent thousands on Takealot and still have over 3k in credit to spend. I am tired of being treated like I dont matter, I want my PRIVATE PERSONAL PAID FOR PROPERTY BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!