Takealot.com complaint: Delivered a damaged fridge

Take alot delivered the fridge I bought 3 days after the original date of arrival that was promised. Once I unwrapped the fridge I discovered a huge dent in the side of the fridge from the delivery guys. I then filed for a return. In the mean time my old fridge has packed up so all my food over R2000 worth went rotten as I was expecting the fridge on the Friday before and not the Monday. I then went and bought more food as for Mondays delivery. That also went off.

I have also had to buy ice every day to try keep milk cool. Tuesday I filed for the return, Wednesday the delivery guys rocked up and told me the fridge is too big for them to take back. It was the same delivery guys which then admitted to damaging the fridge. All along the way I have been reporting everything directly to take alot. They then told me they would definately send another van on the same day. The van has still not rocked up. The busted fridge is still in my house.

I have to take leave from work everytime they want to come and they can’t even give me an exact time or date so I wait at home missing work every day. It’s been absolutely horrific as I can’t even eat food while I wait. Also once they pick it up it is going to take another week before it’s delivered. Please help I can’t wait another week without a fridge. I have paid in full and kept my end of the bargain. Surely they should keep theirs.