Takealot.com complaint: DAMAGED MICROWAVE

Good day
I bought a Samsung Microwave on 18 October 2022 – 115596849
I was away so my husband just left it on the dining room table.
When I returned we set it up and discovered it was damaged. It lookewd like something heavy had been placed on it in the warehouse.

On the 7 November 2022 I reported it damaged. My return was rejected.
I then contacted your office and spoke to Sibusiso who explained that it was a Samsung problem. 011 549 1700

I phoned Samsung and when they heard what my complaint was they got Sibusiso on the line and we had a conference call. It was agreed that it was a warehouse problem. His mail of same day said it was escalated to the warehouse but I need to be patient.

On the 14 December 2022 I phoned again and spoke to Unathi 119775861. Her mail to me
and I quote

Please be advised that we will be escalating your query to the relevant department.

Once feedback is received, we will revert back to you.

We are terribly sorry for the delays experienced while resolving your query.

Regards
On the 3 January 2023 I was again call 045 838 2305 and spoke to Kim and i quote

Thank you for your recent telephonic communication with Takealot.com.

Kindly note that your query has been escalated to relevant department to resolve this matter in a timely manner.

Once feedback is received, you will be notified accordingly.

Kind Regards,
Kim.H
Please would somebody just come collect the microwave and refund me the money paid.I was prepared to have it relaced but Im afraid too.

Kind regards
Diane Coetzee
082 4172546