Takealot.com complaint: Refund issue.
Filed 16 Feb 2023 by Jaco
I bought 2 sets of motorcycle flicker lights in mid November. The product is not working. When I logged the return, I chose the reason for return, the product is defective or damaged. It has a 6 month warranty.
The flickers were collected and the return was concluded. But my takealot account was not credited with R498, the price for the product.
After numerous attempts and emails they keep on saying the return was declined because of their 30 day return policy. If you don’t want the product you can return it within 30 days.
That is not my case, the product is not working. Why were the return logged for collection if the system knew it passed the 30 day policy.
In conclusion, I don’t have the defective flickers and I also don’t have the money that I paid for it.
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