Takealot.com complaint: Ms NNL

I bought a stroller with car seat for 2699 it got delivered on the 13/12/2023 on the same day i logged a return as i got a similar item for a cheaper price i was then collected from my adress on the 14/12/2023 so by the 17th i still didnt recieve feedback i email with my ref MRRN-WZOQE-DKKG and half an hour later i saw my status concluded declined i couldnt understand why.

So i sent another email wanting answers they responded by sending pictures of a damaged box with the car seat and stroller reason for decline was because of the box which i never opened it had a hole on the side upon delivery my daughter even took a video so i was able to screenshot the side of the video i feel this is a rip off and because of a box if they want me to pay for the box why not say so now ill be stuck with 2 items which was not because of me they are clearly telling me as a customer that im lying