Takealot.com complaint: Unprofessional service

I’m very disgusted on your service, I got a present for my mother Blawless eyebrow trimmer and on collecting it when my mom opened the product and charged it, it went onto not been able to charge or operational. I took it back today sunday to the edenvale branch and the lady Pretty could not see the return item number on the computer and system and Pretty told me to come back Monday, I stated I have to return it tiday, as I work, been in a sarcastic manner Pretty told me to call customer care which I did and made sure Pretty heard from Conrad in the customer care that it was on the computer on the system and my husband stated that we were to leave the product there as my mom was leaving for kzn this Friday and it was urgent to be replaced and collected before Friday. I’m very disappointed in takealot Frontline Pretty manner and not been helpful at all. We have a letter signed and drawn up that Pretty has the product and to put it into the system asap. It’s so ridiculous that it takes so much stress and how a person is treated to return a product to takealot. I suppose it is what we order and collect that’s quicker than a returned product on been rejected and told to leave as I’m not on the system, so unprofessional.