Takealot.com complaint: Request for replacement denied

Name: Request for replacement denied
Item: Takealot.com
Rating: 1
Author: Christian

Open 3 Oct 2022 95 views Retail Company

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Filed 3 Oct 2022 by Christian

I ordered a LEGO set and received an open box. I returned the item (MRRN-WZOBK-QRR6) and asked for a replacement to be sent. They told me it is not available and refunded me without even asking if I’m happy with arrangement. I’m prepared to take the set as is, but they refuse to help me. Shocking customer service!!!

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Case details

Status: Open
Company: Takealot.com
Filed: 3 Oct 2022
Rating: 1/5
Desired resolution: Sell the set to me in the condition it is in.
Problem: Replacement refused for opened box set
About: toy building set

Progress

Filed
Company notified
Company replied
Resolved

3 Oct 2022 Complaint filed and published
3 Oct 2022 Message from Bizzy: we notified Takealot.com about this complaint.

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