Takealot.com complaint: Damaged lounge suite delivered into my home

Ref Reference: MRRN-f5xyg-jqk6 MRRN-b9gpe-eg85

I have multiple communications sent to Takelot regarding this issue dating back to June ’21, all emails available for reference. Takealot delivered the couches on 1 June ’21 and put them in my home. I have not moved them at all, I cannot they are big and heavy. They are damaged and after a run around I was told to log a new case and they have now declined replacement of items that were put in my home damaged.

I paid, what is a fortune for me, for a lounge suite, that is damaged and will get worse.

I was happy to accept repairs which were ed and now Takealot declined my return months later, after promising a manager would call me in June, which never happened.

I eagerly await their reasons for declining a damaged lounge suite, moved into my house by Takealot in order to escalate further if necessary. This is most certainly not treating a client fairly. It is freezing cold, I have no lounge suite after paying Takealot R15 000 prior to receiving the suite and to top it all , I am expected to collect two massive 3 seater lounge suites when I am single mom of a young boy with a small vehicle?
There is a lot of documentation I can provide and follow up emails without much joy, considering it is winter, I would very much like this matter fast tracked.