Our sentiment meter has identified a 300% increase in complaints about Gate.io over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Gate.io's offerings.
Sentiment data last updated on May 3, 2024
Do you have a dispute or had a bad customer experience with Gate.io? Submit your Gate.io complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 9 complaints about Gate.io over the last 12 months. The graph below shows a monthly breakdown.
Curious about Gate.io's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Gate.io. To amplify the impact of your complaint, please use our complaint form.
For Gate.io support through email, send your inquiry to support@mail.gate.io. If you want to reach out to Gate.io through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Thimanow on 29 November 2021 about Gate.io.
What's happening is that my account is new, I've always logged in using just email and password. Now I don't know why Google Authenticator(TOTP) is being requested. Problem is, I hadn't enabled it before. Now I can't login anymore. I've sent countless emails but... Read more
Complaint from manishwadhwani1995@gmail.com on 25 November 2021 about Gate.io.
I lost my google authentication and now im unable to login gate.io i want to unable google authentication Read more
Complaint from Htpgl on 14 November 2021 about Gate.io.
I've sent some amount of token from my wallet to gate.io. Wallet says that the transaction is successful but although it's been a week I see no sign of my asset on gate.io. The second thing is the customer support.... Read more
Complaint from hbakh3@hotmail.com on 04 November 2021 about Gate.io.
Hi I recently lost my phone and as a result cannot login into my gate.io account. It request for 2FA Authenticator. I have emailed their Staff probably over 20 times now each time they reply a out entirely different topic and... Read more
Complaint from Cemsu Kartal on 22 October 2021 about Gate.io.
I lost my previous sim card that I was using when I was in Turkey. (I created my account with that number). So I am able to log in to my account but I can't withdraw any money to my... Read more
Complaint from Snowbdr04 on 15 October 2021 about Gate.io.
I deposited funds ($4400) to this cryptocurrency exchange that were not credited. Company states funds sent were on a different network than what they use. However, to the average user this is a completely unknown nuance and no warning is... Read more
Complaint from sassycassie on 12 October 2021 about Gate.io.
I have reached out to customer service with gateio many many times over the last two months, always with a promise that someone will respond within 5-6 hours of my request. But I never receive a response or resolution.... Read more
Complaint from Harex on 12 October 2021 about Gate.io.
I have my password and login details but my phone got stolen and when i was about to enter my account they requested for 2fa code and the barcode and the codes for google authenticator have been misplaced so... Read more
Complaint from uguboz on 09 October 2021 about Gate.io.
I created a ticket on gate io and they sent me an email from support@gateio.zendesk.com account (Not sure if this account is legit) and they shared the steps to disable 2fa. I followed the steps and shared my id card... Read more
Complaint from Jerome27 or Zavier on 02 October 2021 about Gate.io.
I recently lost my phone that had my 2FA. I can log into my account but I can’t go pass the 2FA. I messaged customer support more than 11 times which they did reply me only twice with the same... Read more
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