I lost my gate.io google authenticator
Complaint from Mr D on 16 February 2022 about Gate.io.
when i am cleaning my phone i suddenly deleted gate.io pls help me in my situation Read more
Gate.io Complaints Service & Advice
Most Common Gate.io Complaints and Tips
While Gate.io is a notable player in the cryptocurrency exchange arena, complaint data from our community has flagged several recurring issues that users face. Common complaints center around difficulties with asset withdrawals, including unauthorized transactions, extended holds on withdrawal, and significant problems with the Google Authenticator for two-factor authentication. Customers have also reported unresponsive customer service, which exacerbates issues related to accessing or recovering funds.
To avoid these problems, we advise customers to ensure their account security settings are robust, keep a record of all authentication keys and passwords in a secure place, and monitor their account activity closely. In the event of any issues, contact customer service immediately, document all interactions, and consider diversifying your holdings across multiple platforms to mitigate risks.
How and why file a complaint about Gate.io?
Do you have a dispute or had a bad customer experience with Gate.io? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Gate.io.
Gate.io Customer Sentiment: Neutral
Our sentiment meter has detected that Gate.io complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Gate.io, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on March 12, 2026
Gate.io complaints chart
We have received 1 complaints about Gate.io over the last 12 months. The graph below shows a monthly breakdown.
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Media uploaded by our community
Gate.io complaint statistics
Curious about Gate.io's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
54
Total complaints
53
Open Complaints
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Complaints pending
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Complaints resolved
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54 ratings
How to contact the customer service of Gate.io?
Below, you will find the contact information for the complaint department of Gate.io. To amplify the impact of your complaint, please use our complaint form.
Webcare email:
support@mail.gate.io
Contact form:
For Gate.io support through email, send your inquiry to support@mail.gate.io. If you want to reach out to Gate.io through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Bad reviews about Gate.io: (54)
Helpful experiences shared by verified Gate.io customers. Search, discuss and connect with other people in our community.
Lost my google authenticator
Complaint from usmankhan96227@gmail.com on 30 January 2022 about Gate.io.
I accidentally deleted my google authenticator and i don’t have any backup key. that’s why i am not able to get access on my gate.io account. Read more
Google Authy Password Changed by hacker
Complaint from Fruitoflifesolutions on 27 January 2022 about Gate.io.
Over 4 month ago, hacker pretended to be gate.io rep and convinced me to provide certain info. I cant log in into my account and cant reset password because google authy has been changed. Read more
I have lost 2FA recovery code QR code
Complaint from yogeshgahtori@gmail.com on 06 January 2022 about Gate.io.
I have lost 2FA recovery code QR code please help me to login my account Read more
Deposited money and never received
Complaint from NedH on 24 December 2021 about Gate.io.
I deposited $20 into Gate.io and forgot the memo. Then I followed the instructions that was given to me by tech support and a month later, tech support just ghosted me. Not one response after several attempts. Read more
Como trocar o número do telefone
Complaint from Nando1970 on 21 December 2021 about Gate.io.
Como trocar o número do telefone para receber o código do SMS Read more
Lost access to google authenticator
Complaint from muaztahir on 19 December 2021 about Gate.io.
Cant access my Google authenticator due to which I cant login in Read more
Reset password
Complaint from Cuong Nguyen on 15 December 2021 about Gate.io.
i can not reset my password via phone number. i use my email but google Authenticator app generate invalid code so i can not put in. I tried many times but still failed Read more
2FA Google Authenticator'ın devre dışı bırakılmasını istiyorum.
Complaint from 7079365 on 10 December 2021 about Gate.io.
Google Authenticator uygulamsını telefonu sıfırlayınca silinmiş oldu o yüzden hesabıma giriş yapamıyorum. Read more
won't let me withdraw funds
Complaint from Corvetteking58@gmail.com on 06 December 2021 about Gate.io.
When i try to withdraw funds it says 24 hr balance is 000000000 contacted them 7 times no help at all Read more
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