Gate.io Complaint Sentiment: Negative

Our sentiment meter has identified a 300% increase in complaints about Gate.io over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Gate.io's offerings.

Sentiment data last updated on May 3, 2024

Gate.io complaint process

Do you have a dispute or had a bad customer experience with Gate.io? Submit your Gate.io complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Gate.io.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Gate.io complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Gate.io?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Gate.io complaints chart

We have received 9 complaints about Gate.io over the last 12 months. The graph below shows a monthly breakdown.

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Gate.io complaint statistics

Curious about Gate.io's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

52
Total complaints
51
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
/10 52 ratings

How to contact the customer service of Gate.io?

Below, you will find the contact information for the complaint department of Gate.io. To amplify the impact of your complaint, please use our complaint form.

Webcare email:
support@mail.gate.io
Contact form:

For Gate.io support through email, send your inquiry to support@mail.gate.io. If you want to reach out to Gate.io through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Gate.io reviews: (52)

Authentic experiences shared by our community for your benefit.

Google Authy Password Changed by hacker

Complaint from Fruitoflifesolutions on 27 January 2022 about Gate.io.

Over 4 month ago, hacker pretended to be gate.io rep and convinced me to provide certain info. I cant log in into my account and cant reset password because google authy has been changed. Read more

Comments: 0
Rating:

Deposited money and never received

Complaint from NedH on 24 December 2021 about Gate.io.

I deposited $20 into Gate.io and forgot the memo. Then I followed the instructions that was given to me by tech support and a month later, tech support just ghosted me. Not one response after several attempts. Read more

Comments: 0
Rating:

Reset password

Complaint from Cuong Nguyen on 15 December 2021 about Gate.io.

i can not reset my password via phone number. i use my email but google Authenticator app generate invalid code so i can not put in. I tried many times but still failed Read more

Comments: 0
Rating:

won't let me withdraw funds

Complaint from Corvetteking58@gmail.com on 06 December 2021 about Gate.io.

When i try to withdraw funds it says 24 hr balance is 000000000 contacted them 7 times no help at all Read more

Comments: 0
Rating:

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